Frequently Asked Questions

Book online in under a minute, use our app, or give us a call.

Yes — choose a weekly or biweekly schedule when booking.

Yes, up to 2 hours before your pickup window.

Leave your bag at your door during your pickup window. We collect it, clean it, and return it within 24 hours.

No. We pick up and deliver from your doorstep. Apartments and doormen welcome.

Yes — pickup and delivery are always included.

Standard is 24 hours. Standard and Premium plans include a 12-hour option.

Same-day is available in select areas. Contact us to confirm.

Pickup, washing, drying, folding, and delivery — all included.

A flat per-bag rate. You'll know the price before you book.

Never. The price you see is the price you pay.

Everyday wash & fold, towels, bedding, and most clothing

Flag them in your notes — we use a gentle process for fabrics that need it.

Yes — included on Standard and Premium plans.

Yes — add notes when booking and we'll follow them carefully.

Bulk and multi-bag orders are welcome. Contact us for custom pricing if needed.

Call us, email hello@ecwash.com, or use the contact form. We're quick to respond.